terms

We are artcapsules.art (company name Atelier Cruz-Diez, SIRET number 483 363 248 00079 registered in France). Our headquarters are located at 38-40 rue Stephenson, 75018 Paris, France.

When you shop with us, the following terms apply. They are important for both of us as they set out what we expect from each other, and they give you helpful information. You can also find out more on our FAQ.

To shop with us, you need to:

  • Be at least 18 years
  • Have a credit or debit card that we accept
  • Be authorized to use that credit or debit card (e.g. it is in your name or you have permission to use it).

When placing an order, you receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorization check to make sure there is enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel your order within a period of ordering of 14 days – timings depend on your chosen delivery method (and will be set out in the acknowledgement e-mail). You can’t change your order – you will need to cancel (and/or return original piece(s)), and re-order.

All orders are subject to availability and confirmation of the order price. If there is any issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with our Customer Service and they will be happy to speak to you about it.

There’s a lot going on here at Art Capsules and if we discover an error for any piece you have ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged.

Before you finalize your order, you will be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We work hard to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

Check out our Delivery page for more info, or get in touch with Customer Service if you have any issues or questions.

Art Capsules offers incredible “Multiples” that are produced in series, but in strict limited quantity. So that the largest number of customers can benefit from great selection, we reserve the right to limit the purchase quantities to 3 units per user.

You can view your cart after adding the piece and change its quantity provided the new quantity does not exceed 3 units.

Shall we notice that you have exceeded that limit with your orders on multiple accounts, your Art Capsules account will be closed, and you will no longer be able to shop in our website. All other accounts related to yours will also be closed.

This measure will be effective immediately.

If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won’t issue further refunds for those orders.

In case of a mistake, please contact the Customer Service. Supporting documents may be requested at a later stage.

You have 15 days to return an item from when it’s delivered. Please, note that we can only accept shipments that require a direct signature upon delivery. If the item is returned to us used or in a bad condition, we won’t be able to give you a refund and we may have to send it back to you. All returns are at your expense.

If you’re being super generous and buying someone else an Art Capsules Gift Voucher, please make sure you get their e-mail address correct. If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do.

Our Privacy Policy sets out how we will use your information. If your details change, remember that you need to update “My Account” so we can continue giving you our best.

You must not misuse or tamper with our website (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks, etc.), use automated systems or software to extract data from our Website (AKA ‘screen scraping’) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Art Capsules customers the best service, so we take them seriously. Art Capsules will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Troublemakers, take note: you agree to indemnify, defend and hold harmless Art Capsules, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Art Capsules owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the Art Capsules logo or any Art Capsules brand or trade mark (or any marks which are colourably similar) without our express permission.

It’s fine for you to link to artcapsules.art, as long as you do so in a way that is non-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by Art Capsules where none exists.

Our Website must not be framed on any other site without our permission.

Occasionally, things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Service, who will work with you to resolve any issues you are having with our services.

We have the right to amend, remove or vary our services and/or any part of the Website at any time.

These terms and our dealings with you are subject to French law and the exclusive jurisdiction of the French courts.

privacy

We are committed to protecting and maintaining the security and privacy of your Personal Data, including taking all necessary precautions to prevent this data from being distorted, damaged or accessed by unauthorized third parties.

This Privacy Policy governs the website and/or the services (our “Services”) provided by Atelier Cruz-Diez, société à responsabilité limité, with its head office located 38 rue Stephenson 75018 – Paris, registered at the Commercial Registration Office of Paris under number 483 363 248 (hereinafter “Art Capsules”, “we” or “us”), acting as data controller.

In accordance with this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person, as defined by the relevant applicable law such as Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”), and its application texts (the “Personal Data Regulation”). For all due purposes, an “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We collect the Personal Data that you provide directly to us, including while signing up to and modifying your account, as well as when using our Services. The categories of data concerned are as follows:

  • Identity data: this data may include your name and last name, e-mail, postal address, and phone number ;
  • Data relating to order of Services: we collect certain data relating to the orders of our Services: date, time, postal address, price paid, order status (completed or cancelled) ;
  • Banking data: we collect data relating to your credit card and PayPal information. Your payment information will be transmitted to the service payment provider such as Paypal. Except for the purposes of proof of payment, this data will be retained for 13 months from the date of payment, the closure of your account and/or the expiry of the validity of the credit card data ;
  • Technical and browsing data: we may collect several types of data relating to the technical terms by which you access our Services, as well as data relating to your use and browsing of our Services: name and version of the operating system of the mobile device used, IP address, date and time of the last connection to our Services, settings and preferences, navigation data on our website. These different data can be collected, namely, by means of cookies and other similar techniques. For more details, please check our Cookies Policy.

We use the Personal Data we collect for the following purposes:

  • Provision of Services and purchases: we may use your Personal Data to (i) to manage your orders and their delivery as well as the corresponding warranties and (ii) enable you to create a “my account” personal space and purchase Metta products online ;
  • Commercial communication & Promotional Offers: we may use your Personal Data for the purposes of the legitimate interests of commercial development and improvement of our user’s knowledge to send you information about our offers, news and events (newsletter, invitations and other publications) ;
  • Customer service: we may use your Personal Data to manage your requests for a meeting with our customer service, to deal with your requests and complaints ;
  • Website operation and Customisation: subject in particular to the required consent regarding cookies in our Cookies Policy, we may use certain data to offer you, including through advertising, customized services and offers to improve the operation of the website, to personalise the interface of the website based on your preferences, and for the purpose of targeted advertising or promotional materials ;
  • Internal Services Management: we may use your Personal Data in the context of our legitimate interest to ensure the security of your transactions online, to prevent fraud and payment defaults. Moreover, as part of a legitimate interest in improving our Services, we may also use your personal data, in the context of analysis, statistics, or for the purpose of research and development operations.

If you later decide to oppose the processing of your data for such purpose, we may retain your data for the period of time required to comply with your decision (and to provide evidence of such compliance), upon which your data will be deleted, unless it is necessary for any other purposes (e.g., the use of our Services). For any other type of processing, we keep the Personal Data collected throughout our entire business relationship and, upon termination, for the maximum periods permitted by law that is five years for commercial purposes, as well for tax evidence and accounting purposes for a period of time not exceeding the relevant statutes of limitations. In any case, your data may be archived for the duration of the applicable requirements.

You have the right to access, modify, rectify, limit, delete and ask, if any, for the portability of your Personal Data as well as a right of opposition to the processing of such data.

You also have the right to withdraw your consent where we obtained your prior consent to process Personal Data (without this withdrawal affecting the lawfulness of any processing that took place prior to the withdrawal).

You may define guidelines for post mortem use of your Personal Data. You have the right to lodge a complaint at the relevant supervisory data protection authority. These rights may be exercised directly either with Art Capsules by contacting our data protection officer by email at the following address webmaster@artcapsules.com.

If you wish to ask us questions about our privacy policy or the use of your Personal Data, you can contact us at webmaster@artcapsules.com.

cookies

We are Atelier Cruz-Diez, société à responsabilité limité, with its head office located 38 rue Stephenson 75018 – Paris, registered at the Commercial Registration Office of Paris under number 483 363 248 (hereinafter “Art Capsules”, “we” or “us”).
We are committed to protect the privacy of our users. We consider it essential to inform the user in a clear and transparent way about the use of cookies while browsing on the Website.

Cookies are files that we store on your device, when you visit certain pages of our website. Cookies contain information that is transferred to your device.
Cookies recorded by Art Capsules or by third parties when you visit our website do not recognize the user personally, but rather as the device they use. Cookies simply give information about the browsing of the user in order to recognize the terminal later on.

Cookies allow some actions more easily, such as finding preferences, advance filling certain fields and adapting the contents of the services of Art Capsules.

We will ask for your consent to place cookies or other similar technologies on your device. There are notices on our website, which request your consent to place cookies on your device.

Your can withdraw your consent at any time by changing the setting on your browser or by refusing them on the cookie banne.

We use cookies on our website. You may block cookies by changing the settings on your browser or by refusing them on the cookie banner.

We use the following cookies on our website:

  • Functional cookies enable the website: to adapt the display of the website (used language, screen resolution, used operating system, etc.), according to the materials and the software you’re using. These cookies expire after [48 hours] or on browser close, or alternatively after 14 days if you check the “Remember Me” box.
  • Google Analytics cookies: These cookies allow us to collect information about traffic and how visitors use our website. This information includes the number of visitors to our website, as well as information about how visitors move around our Website when they are using them. These cookies also allow us to collect information about the type of device you are using. This helps us to improve ou website, for example, by ensuring that you are finding what you are looking for easily. Google Analytics cookies are placed by Google Inc., a third party. We have no control over Google Inc, which is responsible for complying with its own privacy and data protection obligations in relation to the data it collects via such cookies. For more information about Google Analytics cookies, click here to review the Google Analytics Privacy Policy.?These cookies are persistent, which means that they remain on your browser or device after you have left our website until their expiration date.
  • name :_utma, _utmb, _utmc;
  • duration:_utma – 2 years from set/update, _utmb – 30 min from set update, _utmc – until the end of the browser session
  • data collected:
    • Session data:
      • Date of the first session
      • Date of session
      • Duration of sessions
      • Page visited
      • Functionalities used
    • Device data:
      • Type of device
      • Browser used
      • Screen size
    • Geographic data:
      • Language
      • Geographic area
  • How to block the cookie: On our Website, you may disable these cookies by using the browser add?on module to disable Google Analytics:
    https://tools.google.com/dlpage/gaoptout?hl=en In our Web Application, you may object to these cookies by using your browser settings, according to the procedures below.

The data generated by the cookie about your use of the website (including your IP address) will be transmitted and stored by Google on servers located in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on website activity for its publisher and providing other services relating to website activity and use of the site. Google may disclose such data to third parties in the event of a legal obligation or where such third parties process such data on Google’s behalf, including but not limited to the publisher of this site. Google will not cross your IP address with any other data held by Google.

You can disable the use of cookies by selecting the appropriate settings from your browser (see below “how to block cookies”.

By accepting Google Analytics cookies on this website, you expressly consent to the processing of your personal data by Google under the conditions and for the purposes described above.

You can block cookies by modifying your browser’s privacy settings. For example:

Blocking all cookies may however, have an impact on the usability of many websites. If you block cookies, you may not be able to use certain features.

You may delete cookies already stored on your computer:

Deleting certain cookies may however, have an impact on the usability of many websites. If you block cookies, you may not be able to use certain features.

shipping

Delivery

Before you finalize your order, you will be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work hard to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Get in touch with Customer Service if you have any issues or questions.

 

Returns and refunds

You have 15 days to return an item from when it’s delivered. Please, note that we can only accept shipments that require a direct signature upon delivery. If the item is returned to us used or in a bad condition, we won’t be able to give you a refund and we may have to send it back to you. All returns are at your expense.